A Parent’s Letter: Astor Services Staffer Aids Autistic Child While Grocery Shopping

February 12, 2021

A Note About An Exceptional Employee

My family and I were in the supermarket over the weekend and my daughter who is 7 has several issues, two are sensory and Autism. Your employee saw my husband and I struggling as my daughter was having a rough time. Not going to lie I was about to throw in the towel and leave my cart with all our food. Annie had walked over. I did see her hesitation because I’m sure she didn’t want to overstep boundaries. Annie had asked if it was okay to talk to her, of course I didn’t think anything of it and said yes because we were so frustrated. Annie got on her level because my daughter had thrown herself on floor not wanting to wear mask and a store employee had told me she had to put it on.

Annie had a very low voice so my daughter had stopped screaming to hear what she was saying . She asked how she was feeling and explained how to show that feeling in an appropriate way. She then helped my daughter up and proceeded to explain why we wear the mask. I can’t even begin to explain how much she helped she took the time and really helped my daughter. This pandemic has burnt me out as a mother with an autistic child as it put us is such a tough spot. When asking Annie about her work she said she was an assistant at Astor in the special needs room. She also explained all the trainings that have taught her about different ways to approach different obstacles with children.

Overall I wanted to reach out and say thank you for helping the community and teaching your employees skills that help all around. 

Thank you!